GENERAL INFORMATION
Car Parking - there is a large, free car park adjacent to the practice which is shared with the supermarket.
Practice Nurses & Receptionists - They deal with your enquiries and arrange appointments. All have received appropriate training and the advice given by them is strictly in accordance with guidelines laid down by the principals. They are there to help you, so please feel free to talk to them about any apprehensions you may have so that they can set your mind at rest.
APPOINTMENTS
We always try to see patients at the appointed time. If you are kept waiting there is normally a good reason, so please be patient. If you are unable to keep your appointment please let us know as soon as possible so that we may use the appointment for another patient on our waiting list. If you miss 2 appointments or give less than 48 hours notice we may not be able to complete your treatment or offer NHS care in the future
It is our policy for each patient to be treated by one dentist on a continuing basis. However, if this is not possible, alternative arrangements will be made for you to be seen by someone else within the practice. If you have a preference for which dentist you see please advise the receptionist.
If you have any comments, queries or complaints concerning your dental care please telephone or write to the practice manageress.
EMERGENCIES
In an emergency please telephone the surgery before 10 am to be seen that day. Patients in pain will be seen as soon as possible but it may not be possible to see a particular dentist. When the surgery is closed our answering service on 01252 447200 will give details of the emergency telephone number.
See below for out of hours arrangements.
Click here to read the definition of a dental emergency.
KEEP US INFORMED
We may ask you about any drugs that you may be taking; make a note of their names and tell us about them when you attend. If your medical history changes or you change your name, address or telephone number please let us know so that we may keep our records up to date.
PLEASE NOTE
We do not tolerate aggressive or rude behaviour towards our staff and we will refuse to see any patient who behaves in this way.
USEFUL CONTACTS
Out of hours emergency services are commissioned by NHS Hampshire.
NHS Direct:
Tel: 111
Website: www.nhsdirect.nhs.uk
Details of Primary Dental Services can be obtained from:
NHS Commissioning Board
Oakley Road
Southampton
Hampshire
SO16 4GX
Tel: 02380 296904
Website: www.hampshire.nhs.uk
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